Exchange Policy
At Zaraafat, we are committed to ensuring your satisfaction with every purchase. If you encounter an issue with your order, please review our exchange policy below:
Conditions for Exchange:
- Defects or Damage:
- Exchanges are only accepted for items that arrive with defects or damage. We take great care in inspecting each item before shipping, but if you receive a defective or damaged product, please contact us for an exchange.
- Unworn and Unwashed:
- The T-shirt must be in its original, unworn, and unwashed condition. Any items that have been worn or washed are not eligible for exchange.
- Complete Packaging:
- Ensure that the T-shirt is returned with all original packaging, including the flyer, paper, and any other materials we included. An exchange cannot be processed without the complete packaging.
How to Request an Exchange:
- Contact Us:
- To initiate an exchange, send an email to info@zaraafat.com.
- Provide Your Order Details:
- Include your order number, specify the reason for the exchange, and describe any defects or damage.
- Shipping Instructions:
- If your exchange request is approved, we will provide you with the shipping address. You will need to send the item to us through a courier service of your choice. Please note that customers are responsible for the shipping costs associated with returning the item.
Refund Policy
- No Refunds:
Please note that we do not offer refunds for any items purchased. Exchanges are the only option available if you meet the conditions outlined above.