Frequently Asked Questions (FAQs)

1. How can I place an order?
To place an order, simply browse our website, select the T-shirt(s) you want, choose your size and color, and proceed to checkout. Follow the instructions to enter your shipping information and complete your purchase.

2. What are your shipping options?
We offer a flat shipping rate for all orders within Pakistan. Delivery typically takes 5-7 working days. During busy periods or special events such as Eid, there may be slight delays in delivery. If you have any concerns about your order or need an update, please email us at info@zaraafat.com.

3. Can I exchange an item?
Yes, we accept exchanges for items that arrive with defects or damage, provided they are unworn, unwashed, and returned with all original packaging. To request an exchange, email us at info@zaraafat.com with your order number and details of the issue.

4. How can I contact customer service?
For any questions or concerns, you can contact us via email at info@zaraafat.com. We aim to respond to all inquiries within 24-48 hours.

5. Do you offer refunds?
Currently, we do not offer refunds. We only provide exchanges for items that meet the conditions outlined in our Exchange Policy.